Refund policy

 At Page & Pause Co., we value our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the challenges of shopping online and are committed to providing top-notch service to ensure you have a positive shopping experience with us!

Return Policy

Page & Pause Co. will accept returns or exchanges for items purchased on our website within 30 days of the purchase under the following conditions:

• There are no visible signs of damage.
• All original packaging is intact.
• Any sign of damage will compromise the Page & Pause guarantee.
• Item(s) cannot be returned or exchanged after 30 days from the purchase date.

Several types of goods are exempt from being returned. We also do not accept products that are intimate (under-garments) or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.

For all returns or exchanges, please contact info@pageandpause.com and provide your order number and reason for return or exchange. Our team will handle your request based on the rules stated on this page.

Exchanges (if applicable)

For all exchanges, please contact info@pageandpause.com and provide your order number and reason for exchange. Our team will assist you based on the guidelines outlined here.

Return Shipping (if applicable)

You will be responsible for paying your own shipping costs for returning your item.

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, along with the approval or rejection status of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment.

Late or Missing Refunds (if applicable)

There may be a processing time between financial institutions before a refund is posted (2-3 days is typical). If you still have not received your refund after this timeframe, please email us at info@pageandpause.com, and we will investigate the matter further.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.

Damaged Items

If you receive a damaged or defective item, please submit a request to our email team at info@pageandpause.com.

If you do not report the damage within 48 hours, we may not be able to honor your claim. We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests.

Feedback

We would love to hear your feedback, questions, or concerns. Please feel free to email us at info@pageandpause.com to let us know how we are doing. We take your feedback seriously and are always striving to improve.